A stochastic model on an additional warranty service contract

Computers and Mathematics with Applications Volume 51 Issue 2 Page 179-188 published_at 2006
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Title ( eng )
A stochastic model on an additional warranty service contract
Creator
Rinsaka Koichiro
Sandoh Hiroaki
Source Title
Computers and Mathematics with Applications
Volume 51
Issue 2
Start Page 179
End Page 188
Abstract
In general, a newly purchased item or system is warranted for a specific period. When the system fails during the warranty period, it is repaired free of charge. Even if the system is repairable, there exist some warranty services under which the manufacturer replaces the failed system during the warranty period. This study considers a case where a manufacturer offers an additional warranty service under which the failed system is replaced by a new one for its first failure, but minimal repairs are carried out to the system for its succeeding failures before the warranty expires. In this paper, we propose a mathematical model for setting a suitable charge of such an additional warranty service. Numerical examples assuming a personal computer are also presented.
Keywords
Warranty Contract
Expected profit
Expected utility
Optimal strategy
Replacement
NDC
Information science [ 007 ]
Language
eng
Resource Type journal article
Publisher
Elsevier, Co.Ltd.
Date of Issued 2006
Rights
Copyright (c) 2006 Elsevier Ltd
Publish Type Author’s Original
Access Rights open access
Date
[Created] 2006
Source Identifier
[DOI] 10.1016/j.camwa.2005.11.024
[ISSN] 0898-1221
[NCID] AA10866142
[DOI] http://dx.doi.org/10.1016/j.camwa.2005.11.024 isVersionOf