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ID 45737
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別タイトル
An example of dispute resolution for consumers: Hiroshima Municipal Committee for Mediation of Consumer Affairs Disputes
著者
宮永 文雄 大学院社会科学研究科 広大研究者総覧
NDC
法律
抄録(英)
Mediation between consumers and businesses is typical in alternative dispute resolution (ADR). On the one hand, caseloads in the ADR program of the National Consumer Affairs Center of Japan (JCIJ) have increased nationwide during this decade. On the other hand, mediation programs for consumers provided by local governments are struggling with their poor caseloads. This study analyzes an example of Hiroshima City’s ADR program. Like other major cities’ programs, the Hiroshima Municipal Consumer Affairs Center receives many inquiries or complaints from consumers. Most of these complaints are informally conciliated by a consumer counselor; however, 10% are not resolved. To settle these important and difficult unresolved cases, the Hiroshima Municipal Committee for Mediation of Consumer Affairs Dispute have their own mediation program. Nevertheless, no cases have been filed to this committee in this decade. The reason why the committee’s caseloads are poor is because it is assumed that the committee receives only important disputes. For that kind of case, however, JCIJ’s ADR is preferable to local programs. The committee still has the role of managing regional ADR and works as an institution for screening the city’s own legal aid for consumers who file a lawsuit against a business.
掲載誌名
廣島法學
41巻
4号
開始ページ
172
終了ページ
153
出版年月日
2018-03-05
出版者
広島大学法学会
ISSN
0386-5010
NCID
言語
日本語
NII資源タイプ
紀要論文
広大資料タイプ
学内刊行物(紀要等)
DCMIタイプ
text
フォーマット
application/pdf
著者版フラグ
publisher
権利情報
許可なく複製・転載することを禁じる。
部局名
社会科学研究科
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