Hiroshima Studies in Language and Language Education Issue 22
2019-03-01 発行

Exploring Intercultural Competence at Meetings in a Multi-cultural Workplace in Japan

Communicators from diverse backgrounds tend to have culture-specific assumptions, perceptions, expectations and practices, as well as varying levels of proficiency in the primary language of communication. Such factors may lead to an imbalance of power relations among intercultural communicators in the workplace. The research on which this paper is based on aims to explore the experiences of participants with respect to their perceptions and construction of their cultural identities and demonstration of their intercultural competence. The paper examines some aspects of how participants actually demonstrate intercultural communication competence by examining their use of communication strategies. It contributes to the wider research goals of exploring how affective factors such as intercultural sensitivity, empathy, open-mindedness, and nonjudgmental attitudes can help reduce the power asymmetry among multicultural communicators in the workplace.
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