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ID 41498
本文ファイル
著者
Ishtiyaque, Mohd
Gera, Ranjana A
キーワード
business process outsourcing industry
information technology enabled services industry
call centers
post-fordism
sustainability of call center jobs
NDC
経済
抄録(英)
India is an important Information Technology Enabled Services (ITES) destination and undisputed leader in the world with respect to Call Center industry. Since call center forms an important constituent of ITES, the paper presents a brief account of ITES in the first part while a detailed analysis of economic and social implications and sustainability of call center jobs have been discussed in the latter part. In spite of the hefty salary and other service benefits in the call center jobs, there exists high rate of attrition in call center industry. The study aims to understand why the call centers jobs are not sustainable and what may be the probable reasons for it. The paper is based on the perception of call center employees. For this purpose, the data was generated through a field survey which was carried out in call centers located in the National Capital Region of Delhi. The study reveals that the monotonous and stressful nature of work, disruption in social and family life and lack of career growth may be held major factors for low sustainability in call center jobs in India.
掲載誌名
Journal of Urban and Regional Studies on Contemporary India
1巻
2号
開始ページ
1
終了ページ
7
出版年月日
2014-10
出版者
The Center for Contemporary India Studies, Hiroshima University
ISSN
2188-5222
言語
英語
NII資源タイプ
紀要論文
広大資料タイプ
学内刊行物(紀要等)
DCMIタイプ
text
フォーマット
application/pdf
著者版フラグ
publisher
権利情報
(c) 2014 The Center for Contemporary India Studies, Hiroshima University
部局名
現代インド研究センター
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