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ID 33097
file
title alternative
Effects of a computer's messages on the user's feeling and action selection <Articles>
creator
Miura, Satoshi
subject
human-computer interaction
media equation
flattery
criticism
decision making
NDC
Psychology
abstract
People like a person who speaks well of them, even if they know that person is a flatterer. Similarly, a computer that provides flattering messages is preferred to a computer that provides generic feedback. Here we examined whether the type of computer message can affect a user's behavior. According to the norm of reciprocity (i.e., people tend to accept the suggestions and requests of people who have been good to them), we expected, in turn, that a user would tend to accept the suggestions and requests of a computer that also spoke well of them. In the first experiment, 72 participants played a quiz game with a computer. The computer sometimes suggested that the participant's answer might be wrong; as such, the number of times the participant changed his or her mind was recorded. In the second experiment, 60 participants played a "20-question" game wherein the computer guessed the name of an animal the participant was asked to think on. In both experiments, participants received one of three types of computer messages — positive (flattering), negative (criticizing), or neutral (generic) — during the task. At the end, the computer asked the participants to update its database as much as they were willing to. Contrary to the prediction, the flattering computer was not appreciated very highly. However, it made the user calmer and more relaxed. The criticizing computer was rated as less likable than the other computers. The type of messages did not influence the acceptance rate of the computer's suggestion and request. The results suggest that the contents of computer messages can affect users' feeling but this effect may not be strong enough to change their behavior.
journal title
Bulletin of the Graduate School of Integrated Arts and Sciences, Hiroshima University. I, Studies in human sciences
volume
Volume 6
start page
19
end page
32
date of issued
2011-12-31
publisher
広島大学大学院総合科学研究科
issn
1881-7688
ncid
SelfDOI
language
jpn
nii type
Departmental Bulletin Paper
HU type
Departmental Bulletin Papers
DCMI type
text
format
application/pdf
text version
publisher
rights
Copyright (c) 2011 by Graduate School of Integrated Arts and Sciences, Hiroshima University All rights reserved
department
Graduate School of Integrated Arts and Sciences
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