Basic study on relationship between SI, EI and human error characteristics

Murata Atsuo

Yamamoto Kohei

Moriwaka Makoto

5th International Workshop on Computational Intelligence & Applications Proceedings : IWCIA 2009

Recently, accidents or scandals due to organizational violation-based error frequently occur. One of the causes might be maladjustment to environmental changes surrounding organization from relief to global society. In this study, the following proposition was hypothesized: Social intelligence (SI), ability to evaluate appropriately the reliability of others, ability to carry out communication smoothly in organization, and emotional aspects (behavior on the basis of emotion or reasonability) are important factors and keys to prevent violation-based organizational error. A questionnaire which included items related to social intelligence (SI: social awareness and social facility), emotional intelligence (EI), ability to evaluate the reliability of others, ability to communicate smoothly in organization, behavioral characteristics (emotional- or reasonability-based behavior), and ability to make decisions and judge situations. An attempt was made to verify the hypothesis above by a survey using the questionnaire.

Technology. Engineering [ 500 ]

eng

IEEE SMC Hiroshima Chapter

(c) Copyright by IEEE SMC Hiroshima Chapter.

[ISSN] 1883-3977

[URI] http://www.hil.hiroshima-u.ac.jp/iwcia/2009/